Shipping & Return
After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Purchases made after 9 pm PST will not be shipped out until the next business day. If you order after 9 pm PST on a Friday, your order will likely be shipped out on the following Monday.
You will receive a shipping confirmation email that contains DHL/Fedex tracking number once your order has been processed for delivery and shipped out from our warehouse.
All orders are processed in EUROS.
WE OFFER FREE SHIPPING ON ALL ORDERS
PLEASE BE AWARE J.CRICKET DOES NOT COLLECT YOUR DUTIES AND TAXES DURING CHECKOUT AND CANNOT PREDICT WHAT YOUR PARTICULAR CHARGES MAY BE. IMPORT DUTIES AND TAXES ARE PAID BY THE CUSTOMER UPON DELIVERY OF GOODS.
Any brand new product can be returned/exchanged for a full refund or store credit within 15 days of delivery. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unlashed, unaltered and in the same condition that you received it.
Please note that SALE items are not eligible for refund/exchange.
Contact us to schedule the return, customers will be responsible for shipping cost.
*J.Crickets reserves the right to reject returns which do not comply with our return policy.
Returns that do not respect our policy may be sent back to the original shipping address at our discretion.